Privacy Policy

This Privacy Policy explains how MonkModeMed collects, uses, stores, and shares information when you visit our website, create an account, sign in with Google, purchase services, schedule sessions, or interact with our educational platform.

By using MonkModeMed, you agree to the data practices described in this policy. If you do not agree, please do not use the service.

We may collect the following categories of information:

• Account details you provide, such as your name, email address, password, and profile information.
• Authentication details from connected sign-in providers, such as Google, including your basic profile information and email address.
• Payment and billing details handled through third-party processors such as Stripe. MonkModeMed does not store full payment card numbers.
• Scheduling information you provide or submit through third-party scheduling tools such as Calendly.
• Usage and technical information, including device, browser, IP address, approximate location, referral pages, and interactions with the site.
• Communications you send to us, including support inquiries and other messages.

We use information we collect to:

• create and manage your account;
• authenticate users and secure the platform;
• deliver coursework, tutoring, scheduling, and related services;
• process payments and manage purchases or subscriptions;
• communicate with you about your account, sessions, or support;
• monitor performance, fix bugs, and improve the product; and
• prevent fraud, abuse, and unauthorized access.

We do not sell your personal information. We may share information in the following limited situations:

• With service providers that help us run MonkModeMed, such as Supabase for authentication and data infrastructure, Stripe for payments, Calendly for scheduling, and Google for authentication.
• If required by law, legal process, or to protect the rights, safety, and security of MonkModeMed, our users, or others.
• In connection with a merger, acquisition, financing, or sale of all or part of the business, subject to appropriate confidentiality measures.

MonkModeMed and its infrastructure providers may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, secure sign-in flows, and understand how the platform is used.

Disabling certain browser storage features may affect your ability to log in or use parts of the service.

We retain information for as long as reasonably necessary to operate MonkModeMed, comply with legal obligations, resolve disputes, enforce agreements, and protect the service.

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• You may update certain account information through your account or by contacting us.
• You may stop using MonkModeMed at any time and may request account deletion, subject to legal, security, and operational retention needs.
• You may choose not to use Google sign-in and instead use another available authentication method, if offered.

MonkModeMed is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the issue.

We may update this Privacy Policy from time to time. When we do, we will update the last updated date on this page. Continued use of MonkModeMed after an update means you accept the revised policy.

If you have questions about this Privacy Policy or MonkModeMed's data practices, contact us at BY@MONKMODEMED.COM.